Leading mortgage teams succeed with Flair
Your borrowers aren’t waiting around
Monitor
Flair monitors every lead source around the clock — new applications, inbound calls, and pipeline signals — so no borrower slips through.
Engage
It calls, texts, and emails within seconds, qualifies the borrower, and books the appointment while intent is still high.
Convert
Flair keeps every file moving — chasing documents, sharing milestones, and re-engaging stalled loans — so more reach the closing table.
Stop losing customers to voicemail
Flair connects, coordinates and services borrowers — voice, SMS and email.
Application intake, speed-to-lead, a persistent 14-touch follow-up plan, re-engagement, and round-the-clock coverage — plus soft-pull quoting that surfaces real offers from your partner lender engines.
Application Intake
Flair walks borrowers through a natural application — purpose, income, assets, timeline — and hands you a clean, structured 1003.
Jordan Avery
First-time buyer
Speed-to-Lead
Every new lead gets a real call, text, and email within seconds — then a structured 14-touch follow-up plan keeps working across voice, SMS, and email until they respond, book, or opt out.
New refinance lead
6s
to first live call
Reengagement
Aged leads and past inquiries get re-engaged automatically, turning a dormant database back into live pipeline.
Past client
14 mo ago
Aged lead
Q1 inquiry
24/7 Coverage
Inbound answered and outbound running day and night — weekends and holidays included, so no lead ever waits.
24/7
Soft Credit Pull & Instant Quotes
With consent, Flair captures the borrower's date of birth and income, runs a soft credit pull with no score impact, and pulls live quotes straight from your partner lender engines — Figure, Spring EQ, Rocket — so borrowers see real offers in the moment.
Oneworkforce.Threeengines.
Origination
Speed-to-lead, qualification, and pipeline re-engagement so loan officers spend their time only on borrowers ready to move.
02Processing
Automated status updates, document chasing, and borrower check-ins that keep every file moving without the endless phone tag.
03Servicing
Always-on support for payment, payoff, and escrow questions — so servicing teams handle only what truly needs a human.
Built for mortgage teams
Whether you're a retail lender, a broker shop, or an IMB, Flair's agents work the full loan lifecycle — originating, processing, and servicing borrowers across voice, SMS, and email, around the clock.
Consumer-Direct
Dial aggregator and web-form leads in seconds, qualify intent, and warm-transfer ready borrowers to a loan officer.
See it in actionRetail Outreach
Engage branch and referral leads the moment they come in, qualify them, and route the ready ones to your team.
See it in actionPurchase
Capture purchase timelines, budgets, and readiness in a natural conversation that hands off cleanly to an LO.
See it in actionRefinance
Work inbound and outbound refinance interest, qualify intent, and route high-intent borrowers in real time.
See it in actionHELOC
Field HELOC and cash-out inquiries, capture equity goals, and move qualified homeowners toward an application.
See it in actionVOE / VOI
Reach out to verify employment and income, collect what processors need, and log it straight to the file.
See it in actionCondition Chasing
Chase open underwriting conditions and missing docs across voice, SMS, and email until every item on the checklist clears.
See it in actionPayoff Request
Place payoff requests and follow up with servicers and lienholders so files keep moving toward closing.
See it in actionTitle / Appraisal Request
Order title and appraisal, then chase vendors and coordinate scheduling so nothing stalls the file.
See it in actionRecapture
Monitor rate, listing, and credit-inquiry triggers on past clients and re-engage them for the original LO before they refinance elsewhere.
See it in actionEarly-Stage Collections
Run scripted, compliant outreach on early-stage past-due accounts — reminders and payment options handled with a human tone.
See it in actionInsurance Renewal Savings
At policy renewal, review the borrower's homeowners insurance and surface lower-cost options to trim the premium and lower their monthly payment.
See it in actionCompliant Conversations
Every automated conversation is defensible, recorded, and audit-ready by default.
Consent state, calling-hour rules, and opt-outs are honored automatically on every call and text.
Agents stay inside approved scripts and disclosures — no steering, no unapproved quotes.
Every conversation is recorded, transcribed, scored, and logged for a defensible audit trail.
Questions, answered.
The things mortgage teams ask most before putting Flair in front of their borrowers.
Still have questions? Book a demo